Shipping Policy
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has been shipped.
Please note that processing times may be slightly longer during high-volume periods such as holidays or sales events.
If there is a significant delay in shipment, we will contact you via email at support@simbasale.shop.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
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Standard Shipping: 7–15 business days
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Express Shipping (if available): 3–7 business days
Delivery times are estimates and may vary depending on your location, carrier, and customs processing (for international shipments).
3. Shipment Confirmation and Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
Tracking information may take up to 48 hours to become active after shipment.
If you have not received tracking details within 5 business days, please contact us at support@simbasale.shop.
4. Shipping Locations
We ship to most countries worldwide.
If your country is not available during checkout, please contact us at support@simbasale.shop to verify availability.
Important:
Customers are responsible for providing accurate shipping information. Simba Sale is not responsible for orders shipped to incorrectly entered addresses.
5. Customs, Duties, and Taxes
Simba Sale is not responsible for any customs duties, taxes, or import fees applied to your order.
All such charges are the responsibility of the customer.
Customs policies vary by country; please check with your local customs office for more information.
6. Lost, Stolen, or Damaged Packages
Simba Sale is not liable for packages lost or stolen after the carrier confirms delivery.
If your package is lost in transit or arrives damaged, please contact the shipping carrier to file a claim and notify us at support@simbasale.shop.
We will do our best to help resolve the issue.
7. Returns
For information about returns and refunds, please visit our Return and Refund Policy.
8. Contact Us
If you have any questions or concerns about your order or shipping, please contact us:
📧 support@simbasale.shop
🌐 https://simbasale.shop